Loan Process - Steps involved

#	Step	Responsibility (a)
1	Compile loan application form, finance broker contract and customer supporting information	Introducer
2	Send items from Step 1 to Vision	Introducer
3	Prepare submission and send it to the lender – either by fax or online as deemed appropriate by Vision	Vision
4	Vision / Introducer / Lender discussions to achieve conditional approval	Introducer & Vision
5	Ordering / obtaining valuations and lender acceptance	Vision
6	Moving the loan from conditional to unconditional	Vision
7	Obtaining additional information from the client	Introducer
8	Liaising with client regarding approval / approval conditions	Introducer
9	Following loan from unconditional through to settlement	Vision
10	Liaising with clients / solicitors regarding settlement	Vision
11	Addendums – (d)	See below
12	Post-settlement care – (e)	See below

Where responsibility is allocated to one party there will be circumstances where the other party’s assistance / co-operation will be required
No Limit = there are external factors involved (eg, actions by lenders, customers, solicitors, values, etc) which prevents a defined limit being imposed. All efforts will obviously be made to ensure all steps are done as quickly as possible
Exceptions are deals where all information has not been received by Vision or complex deals involving detailed company / tax structures. All attempts will be made to submit deals within 24 hours
Vision includes one addendum in its back office function (eg, moving from pre-approval to unconditional, changing loan amounts, borrowers, securities, etc). Additional addenda may incur additional charges.
Post-settlement care = post-settlement gift of wine + we survey client and maintain record